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Veteran Owned 
Proudly Made in America

Shipping Policy

Effective Date: August 6, 2025

 

At Masami Guitars LLC, we aim to deliver your order promptly and securely. This Shipping Policy outlines our shipping procedures, costs, delivery timelines, and other details for purchases made through our website, www.mamasiguitars.com.

 

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Custom or made-to-order guitars may require additional processing time, which will be communicated at the time of purchase.

  • Order Confirmation: You will receive an email confirmation once your order is processed, including tracking information when available.

  • Business Days: Processing and shipping times are based on business days (Monday through Friday, excluding U.S. federal holidays).

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2. Shipping Methods and Costs

  • Carriers: We partner with trusted carriers such as [insert carriers, e.g., USPS, FedEx, UPS] to ensure safe and reliable delivery.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.

  • Free Shipping: We offer free standard shipping on orders over [insert threshold, e.g., $1,000] within the continental United States. Promotions or restrictions will be noted at checkout.

  • Expedited Shipping: Expedited options (e.g., 2-Day or Overnight) are available at checkout for an additional fee, subject to availability.

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3. Shipping Destinations

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii, as well as [insert other domestic territories, e.g., Puerto Rico, if applicable].

  • International Shipping: We offer international shipping worldwide as national and local laws allow. International customers are responsible for customs duties, taxes, and any import fees, which are not included in the shipping cost.

  • Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by the United States State Department, or certain areas due to carrier limitations or legal restrictions.

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4. Delivery Timelines

  • Domestic Delivery: Standard shipping within the continental U.S. typically takes 3-7 after processing. Delivery to Alaska, Hawaii, or other territories may take longer.

  • International Delivery: International shipping times vary by destination, typically ranging from 7-21 business days, depending on the carrier and customs processing.

  • Delays: While we strive to meet estimated delivery times, delays may occur due to weather, carrier issues, or customs processing. We will notify you of any significant delays.

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5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s progress on the carrier’s website. If you do not receive tracking information within 5 business days, please contact us at info@MasamiGuitars.com

 

6. Shipping Confirmation and Inspection

  • Signature Requirement: For high-value items (e.g., guitars), a signature may be required upon delivery to ensure security.

  • Inspection: Please inspect your order upon receipt. If your guitar arrives damaged or defective, contact us within [insert timeframe, e.g., 48 hours] to initiate a claim. Retain all packaging materials for inspection by the carrier.

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7. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate your package or provide a resolution.

  • Damaged Shipments: If your order arrives damaged, contact us immediately at [insert contact email or phone number] with photos of the damage and packaging. We will assist with filing a claim and arranging a replacement or refund, per our Return Policy [insert link if applicable].

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8. Address Accuracy

Please ensure the shipping address provided at checkout is accurate. Masami Guitars LLC is not responsible for delays, lost packages, or additional costs due to incorrect addresses. If you need to modify your shipping address after placing an order, contact us as soon as possible at [insert contact email or phone number].

 

9. International Customs and Duties

International orders may be subject to customs duties, taxes, or import fees, which vary by country. These fees are the responsibility of the customer and are not included in the purchase or shipping cost. We recommend checking with your local customs office for details.

 

10. Contact Us

For questions or concerns about your shipment, please contact us at:

 

Masami Guitars LLC
2036 N. Gilbert Road

Suite 2494

Mesa, AZ 85203
Email: info@MasamiGuitars.com
Phone: 480-702-1131

 

We aim to respond to shipping inquiries within 1-3 business days.

 

11. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our processes or carrier policies. Updates will be posted on our website with a revised effective date.

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